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Our features

Everything you need to get to know your customers, increase your social impact and take your brand to the next level.

Happy customers and NPS timeline

Gain long term satisfied customers

Continuously track your CX and NPS, get useful insights and find out what to improve.

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Referanza NPS rating page example with rock concert layout

Get those referrals rollin'

Ask your customers for feedback and referrals when they are truly engaged and expect to hear from you - and they will respond we assure.

NPS survey SMS campaign

Reach your customers directly with SMS marketing

Get down with your customers, wherever they are. One simple click on that link and the feedback is yours.

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NPS Email and SMS campaign examples

Get responses at scale with one-click-rating emails

Designed with your customers in mind. And your KPIs. Mobile-friendly of course.

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Referanza's Campaign Editor and example of campaign in mobile phone

Design your campaigns quicker than quick

No ad agency needed, just you and a couple of minutes of your time. Add some nice-looking images, select your brand colors and a few sentences of compelling copy. Done!

Referanza Landing page example with Youtube trailer, ticket purchase button and Spotify button

Add an engaging landing page

Personalize the message to your audience with a pre-purchase page. Boost engagement by adding a YouTube video, or Spotify playlist. To really fuel up those conversions, use a triggering incentive, like the chance to meet the artist or receive a voucher.

Close up of review from promoter customer with NPS rating 10

Track your performance

Get a full overview of your campaign's success in the dashboard. You can get as detailed as you want, looking at individual responses or all results at the same time.

Unhappy customer plus low NPS rating and comment of detractor

Rescue your detractors

We identify your less-than-happy customers and let you respond to their feedback directly. This also prevents them from spreading negative buzz about you online.

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Smiling girl looking at mobile phone plus close up of mobile phone with customer reviews

Word-of-mouth that scales

Stay alert on your customers' opinions, identify your micro influencers and collect reviews and testimonials to use in your marketing.

Referanza logo and logos of integrations: Salesforce, Mailchimp, Hubspot, Excel, CSV, Google Tag Manager, Eventbrite, Ticketmaster

Ready, steady, integrate and convert

Connect to Ticketmaster, Eventbrite, Hubspot, Salesforce or Mailchimp for seamless data transfer and conversion tracking. Or simply upload an excel or CSV-file and integrate with Google Tag Manager.

Time to reach your sales goals?

We will help get you there.

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